Complaints
Manhattanville College strives to improve student services and welcomes input regarding our policies and procedures. All student concerns or complaints should be directed to the appropriate departmental chair and/or to SOE Graduate Advising, preferably in writing. If the initial response does not adequately address a student's concerns, the complainant is encouraged to contact the Dean of the School of Education. If the matter is not resolved, the matter may be taken to the Office of the Vice President of Student Affairs.
All written complaints/concerns should be accompanied by relevant documentation. The Dean and then potentially the Vice President for Student Affairs will review the documents and the circumstances with the appropriate area and will either respond personally to the complaint, or direct the appropriate member of the institution to do so within 10 days of receipt of the written complaint.
Due to Federal regulations the College generally only corresponds with students, not parents, guardians, or spouses. For a full statement of Manhattanville College FERPA policy, please see http://www1.mville.edu/catalog/2016-2017/undergraduate/family-education-rights-and-privacy-act-ferpa.htm.