Student–Administration Communication
A grievance is a legitimate complaint where upon the complainant believes he/she has fulfilled acceptable behavioral expectations in a circumstance but has been mistreated in some respect by another party.
In general, if a student desires to report or review the actions of an individual or department, he or she will need to direct their concerns to the supervisor of the individual or department. The following elements are an overview naming the responsible parties within this college community:
- PERSONAL RECORDS
Disputes regarding guidelines for student access to personal records should be directed to the Office of the Registrar.
- DISCIPLINARY ACTIONS
The appeal process for disciplinary actions is outlined earlier in this handbook.
- EMPLOYMENT
A student desiring to pursue a grievance concerning employment with the College and who has been unable to secure resolution or satisfaction with his or her immediate supervisor may contact the Human Resource Manager.
- GRADES
If a student experiences difficulty with an instructor or questions a course grade, he/she should first approach the instructor as soon as possible to ensure that the instructor is aware of the concern. If the student does not feel resolution in the matter, he/she may speak with the appropriate Department Chair. If a student feels no resolution still, he/she may request a meeting with the Academic Dean to discuss the matter. The Academic Dean may request that the student write a letter of appeal to the Faculty Affairs Committee. If a matter is referred to the Committee, they will review the matter and their decision is final.
- STUDENTS WITH DISABILITIES
Grievances related to discrimination on the basis of a disability should be reported to the Academic Services Offices, located in the Associates Campus Center building. Any student seeking a resolution on the basis of a disability must register as a disabled student with Academic Services and provide required documentation of disability.
- RACE, RELIGION, NATIONAL ORIGIN, AND AGE DISCRIMINATION
Grievances related to discrimination on the basis of race, religion, national origin, or age with regard to academic matters, should be handled through the appropriate Academic Dean. All non-academic matters concerning this type of discrimination should be directed to the Dean of Students.
- GENDER DISCRIMINATION
Discrimination on the basis of gender in student programs, activities or employment, with respect to the religious tenets of Rochester College, are prohibited under Title IX of the Higher Education Amendment of 1972, Title VII of the Civil Rights Act. Complaints concerning the violation of these acts should be directed to the Dean of Students.