Technology Services
Help desk: (210) 829-2721
Hours of Operation:
Assistance with technology is available by calling the number above or visiting the help desk on the ground floor of the Student Engagement Center. Please visit https://my.uiw.edu/ird/helpdesk/index.html for current hours of operation.
Cardinal Apps:
Cardinal Apps found at https://apps.uiw.edu/ is a unified dashboard that allows quickness to all the software tools you will use at UIW (e.g., Office 365, E-Mail, Canvas, Bannerweb for registration, DegreeWorks, StarRez residential housing, UIW Print, and others). This highly secure and flexible platform makes it east to find all UIW software no matter where you are at and what device you are using.
Canvas Learning Management System:
Canvas is the digital hub for learning across UIW, providing organized access to all of your courses and related information. This tool allows faculty to extend in-person classes and activities online, provides a variety of engaging content, and keeps all students in the class actively learning necessary concepts. Canvas is accessible online through Cardinal Apps and through a high-quality mobile application.
vLab@Everywhere Computer Lab:
The vLab@Everywhere is a 'virtual' computer lab system that allows students to access academic software from anywhere using a web browser on a student's personal laptop. Students can access the vLab by selecting "vLab" in the Cardinal Apps dashboard.
vLab@Everywhere provides students the latest software including:
• Microsoft Office Suite
• Adobe Creative Suite
• JMP
• SPSS
• Gerber Fashion Design
• ChemDraw
• … and more!
The UIW Network:
UIW is a fully networked and wireless campus. Wireless access is available anywhere on the campus that you might want to go, including dorm rooms, the Mabee Library, and shady spots under trees throughout the main campus! Students simply connect to the 'uiw-students' wireless network from any device using their UIW username and password. If you have problems getting connected to Wi-Fi, just contact or stop by the Technology Help Desk.
The 'uiw-resnet' network is available throughout UIW residence halls. This network allows students to easily connect their laptops, computers, gaming consoles, AppleTVs and other devices to the internet. There are no student charges for use of networks in the residence halls.
It is important to note that UIW offers a private network and cannot participate nor condone copyright violations. As such, UIW is obligated to block peer-to-peer file sharing activities on the network (e.g. applications such as KaZaa, BitTorrent, LimeWire and others that facilitate the sharing of digital music and video files in violation of U.S. copyright laws).
Student Laptop Purchase Program:
Students are expected to have and use a laptop computer for their academic endeavors. Students are welcome to 'Bring-Your-Own-Device' to campus or may purchase a device through the UIW student laptop program. The UIW laptop program is provided through the UIW Bookstore and offers students the ability to select a variety of models. Visit https://www.bkstr.com/incarnatewordstore/home to view models available or stop by the bookstore to view a demo unit. If applicable, students may be able to use financial aid to support this purchase. The help desk team will gladly assist you in resolving network/Internet and academic software access issues. For hardware problems, you will need to contact a Follett bookstore liaison or the manufacturer that warranted your system. The UIW Follett bookstore is happy to help coordinating warranty work you need.
Keeping in Touch:
All UIW students are issued a university email address. Dubbed Cardinal Mail, it is powered by Microsoft Office 365. Access to email is easy through Cardinal Apps. A student email account is important because it is the electronic address to which all official university correspondence is sent. Students can use Webmail or the Outlook client and reap all the benefits of Microsoft Office365 (calendar, contacts, inbox, task/assignment lists and notes) while being able to send and receive mail from any internet connected device from anywhere in the world. Of note, all students receive a FREE copy of the entire Microsoft office suite during their time at UIW.
If you do not receive information about your new UIW email account (sent by Admissions to your personal email account after admission) or you have lost your login information, contact the help desk for assistance in recovering your username and password.
Remember: protecting your password is important. Do not give out your password to anyone!
Mobile App:
The UIW mobile app for iOS and Android devices provides on-the-go access to many of UIW resources. Download the App from the Apple Store or Google Play.
Audiovisual Support:
Audiovisual support for special events and classrooms is available through the Media Services office. For more information, visit https://my.uiw.edu/ird/instructional-technology/audiovisual.html or contact the help desk at (210) 829-2721 to put in the AV request.
Do Not Forget:
At the university, we govern ourselves and our actions on the Internet through the use of several acceptable policies. We have summarized "do's and don'ts" of these policies elsewhere. You can view of the full text of these policies on the Information Resources website at: http://www.uiw.edu/technology/policies-procedures/.