Campus Mail Package Policy
The campus mail office will receive packages for current students. While the campus mail office personnel take reasonable precautions with incoming packages, the mailing office and its personnel cannot be responsible for replacement cost of missing packages, including those signed for by campus mail personnel. If this arrangement is not acceptable, students should make alternate shipping arrangements. Campus mail personnel will notify students of incoming packages via email to their RC address. Because space is limited, students should pick up packages in a timely manner. Only the person to whom the package is addressed may retrieve the package.
Computers
Students are provided telecommunications services, which include computer labs and network access. Students may report problems by 1) using the Help Desk on the Student Portal 2) emailing helpdesk@rc.edu 3) calling 248.218.2080 or 4) visiting the Information Technology Office located on the second floor of the Associates Campus Center building.
The Rochester College network is accessible in each residence hall room, as well as wirelessly in the Café, ACE, Fletcher Center Cafeteria, Ham Library, Student Center, Richardson Center, Associates Campus Center, and all residential hall lobbies. The computer lab is located in the Ennis and Nancy Ham Library Building. A computer/station/workspace is also avaliable in the ACE and each residence hall lobby has computers and a printer. All services are provided “as is.” Rochester College assumes no responsibility for lost or damaged communications or files. All files located on college-owned computers may be subject to inspection, review, repair or removal.
All students will receive a computer access account that may be used to further academic goals. Students are allowed to print 250 pages a semester and will be charged 5¢ for each page over the limit. Additional policy guidelines and the Acceptable Use Policy are available on the Student Portal.
Deliveries
Special deliveries to residents by off-campus persons for items such as floral arrangements, luggage and gifts should be dropped off in the Center for Student Life, located in the Associates Campus Center building. Student Life will sign for items and make the best effort possible to contact the student and request pick-up. Student Life is not responsible for items not retrieved by the resident.
Vending Machines
Vending machines that are out of order or do not return the appropriate amount of money should be reported immediately to 248.218.2046 or by emailing vending@rc.edu. Specific details will be needed to accurately report the problem. Please take note of the location, machine and product in question, and include these details in your email.