AUTO130 Automotive Service Advising
This course is designed to prepare students for the role as a service advisor in an automotive repair facility. Emphasis will be on managing work load, interacting with the customers and technicians, writing repair orders, basic knowledge and skills of professional selling and practicing ethical sales practices. Methods of maintaining or increasing customer satisfaction index (CSI) will be emphasized.
Lecture/Lab Ratio
3:0
Notes
Additional course fees apply