Automotive Service Consultant, Certificate

Overview

Narrative

Do you have an interest in the automotive field and enjoy interacting with people? If so then becoming an Automotive Service Consultant may be just the niche for you. This one year certificate program will provide you with the basic knowledge of automotive systems and the skills necessary to interact effectively with the customer. There is always a demand for skilled service consultants in automotive dealerships and the aftermarket repair industry.

Features

The automotive service consultant can be completed in one year. It includes one Practicum where you will work in an automotive facility as a service consultant trainee. If you attended a vocational automotive program you may be eligible for advanced placement for some or all of the automotive courses.

Outcomes

Upon successful completion of the Automotive Service Consultant program, the graduate should be able to:

• Have knowledge of basic vehicle systems and nomenclature
• To effectively interact with the customer
• Explain needed repairs in laymen terms to the customer
• Sell the customer needed repairs and services
• Communicate the customer's concerns accurately to technicians

Courses

First Semester

COLS101	College Success	1 credits
AUTO100	Automotive Fundamentals	2 credits
AUTO103	Automotive Brakes	3 credits
AUTO104	Automotive Suspension & Alignment	3 credits
AUTO105	Automotive Electrical Systems	3 credits
AUTO106	PA Safety Inspection Certificate	1 credits
CMTH102	Introduction to Communication	3 credits
Total Credit Hours:		16

Second Semester

AUTO130	Automotive Service Advising	3 credits
AUTO145	Winter Practicum I	2 credits
BUSA232	Principles of Marketing	3 credits
BUSA137	Principles of Selling	3 credits
ENGL101	English I	3 credits
MATH103	Applications in Mathematics	3 credits
Total Credit Hours:		17

Total Credit Hours: 33