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/Institutions/Northampton-Community-College/json/2018-2019/College-Catalog-local.json
/Institutions/Northampton-Community-College/json/2018-2019/College-Catalog.json
- Programs of Study
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- Policies: College/Academic
- Degree Information
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- Applied Quality and Standards, Associate in Applied Science
- Quality Control Technician, Certificate
- Quality Inspector, Specialized Diploma
- Architecture, Associate in Applied Science
- Automotive Technology
- Computer Aided Design
- Construction Management, Associate in Applied Science
- Electrical Technology, Associate in Applied Science
- Electrical Technology, Certificate
- Electrical Technology, Specialized Diploma
- Electromechanical Technology
- Electronics Technology
- Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) Technology, Associate in Applied Science
- Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) Technology, Certificate
- Heating, Ventilation and Air Conditioning (HVAC) Technology, Specialized Diploma
- Nanofabrication Manufacturing Technology, Associate in Applied Science
- Sustainable Energy, Specialized Diploma
- Welding Technology, Associate in Applied Science
- Welding and Fabrication Certificate
- Welding Fundamentals, Specialized Diploma
- Public Safety & Services
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- Course Descriptions
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- PDF Version
Automotive Service Consultant Certificate
Overview
Narrative
Do you have an interest in the automotive field and enjoy interacting with people? If so then becoming an Automotive Service Consultant may be just the niche for you. This one year certificate program will provide you with the basic knowledge of automotive systems and the skills necessary to interact effectively with the customer. There is always a demand for skilled service consultants in automotive dealerships and the aftermarket repair industry.
Features
The automotive service consultant can be completed in one year. It includes one Practicum where you will work in an automotive facility as a service consultant trainee. If you attended a vocational automotive program you may be eligible for advanced placement for some or all of the automotive courses.
Outcomes
Upon successful completion of the Automotive Service Consultant program, the graduate should be able to:
- Have knowledge of basic vehicle systems and nomenclature
- To effectively interact with the customer
- Explain needed repairs in laymen terms to the customer
- Sell the customer needed repairs and services
- Communicate the customer's concerns accurately to technicians
Courses
First Semester
| AUTO100 | Automotive Fundamentals | 2 credits |
| AUTO103 | Automotive Brakes | 3 credits |
| AUTO104 | Automotive Suspension & Alignment | 3 credits |
| AUTO105 | Automotive Electrical Systems | 3 credits |
| AUTO106 | PA Safety Inspection Certificate | 1 credits |
| CMTH102 | Introduction to Communication | 3 credits |
| Total Credit Hours: | 15 |
Second Semester
| AUTO130 | Automotive Service Advising | 3 credits |
| AUTO145 | Winter Practicum I | 2 credits |
| BUSA131 | Principles of Marketing | 3 credits |
| BUSA137 | Principles of Selling | 3 credits |
| ENGL101 | English I | 3 credits |
| MATH103 | Applications in Mathematics | 3 credits |
| Total Credit Hours: | 17 |
Total Credit Hours: 32