Help Desk Support Professional (XDH) Pathway

Certification Training, Professional Education

Course

INF106	CyberSafe
INF307	CompTIA IT Fundamentals
INF306	Service Desk and Support Analyst
INF300	CompTIA A+ Certification Prep

Program Information

• ITA eligible
• WTFP eligible
• Day, evening, or weekend program

Campus Information

• Danvers and Lynn campuses

Additional Requirements

• High school diploma or equivalent is recommended.
• Basic knowledge of the computer, computer concepts, and keyboarding is needed.

Advising Notes

This program is intended upon completion to prepare a student to take the CyberSecurity, CompTIA IT Fundamentals and CompTIA A+ Certification Exams. Upon scoring high enough on this exam, students are eligible for entry level employment as a help desk support technician. https://certification.comptia.org/certifications/

https://certification.comptia.org/certifications/a

This course taken with IT Fundamentals, Service Desk Support, and CyberSafe is part of the Help Desk Support Certificate.

If you have interest in continuing your education in information technology, contact a STEM and education pathway advisor to learn about additional educational opportunities at NSCC.  

This program is designed upon completion to be eligible to use credit for prior learning from this program to save time and money on the computer networking certificate. Contact CAS for more information on course equivalences and next steps you need to take to begin the next program.

http://www.northshore.edu/cas/credit/alternative_studies.html

How to Register
Students must pay in full, for each course, at the time of registration or make arrangements for a payment plan.

Ways to Register

• By Phone – 978-236-1200 with a Visa, MasterCard, or Discover card number 9:00-5:00 Monday through Friday
• By Mail – Send a completed registration form along with payment to: North Shore Community College, Enrollment & Records Office, 1 Ferncroft Road, Danvers, MA 01923
• By Fax – Fax a completed registration form with a Visa, MasterCard, or Discover card number to 978-762-4015
• Visit the Lynn or Danvers Enrollment Center with your completed registration form along with payment: Visa, MasterCard, Discover card, check, or money order

Labor Market Outlook*

Median level wages: $41,940-$60,090

10 year projected growth:

United States: 12.8%

Massachusetts: 9.9%

Metro North: 11.0%

*Data from Massachusetts Career Information Systems