End-User Support Services
Information Technology provides access to technology resources for students to support their general academic efforts. Current students are provided a Banner ID and an email/domain account also known as VikingOne to access Self Service Banner (SSB), email, network domain, Viking WiFi, and other university online resources such as Lynda.com. Accounts are automatically created each semester for all students who officially register. Freshmen and transfer student accounts are distributed at New Student Orientation. Students have wireless connectivity available across campus. Student, Faculty and Staff can benefit from the self-service password reset portal located at https://password.ecsu.edu .
The Information Technology Center (ITC), a two story, L-shaped building, houses office spaces for the Division of Information Technology, Administrative Computing, Client Services, Network Services, Distance Education, and Video Conferencing. The facility has one computer lab that is used for training classes that are supported by IT and a video conference room.
For more information about IT Client Services team please visit https://www.ecsu.edu/administration/information-technology/clientservices.html .
ITCS can be contacted using the following methods:
Web portal: https://helpdesk.ecsu.edu Phone (Mon-Fri 8-5): (252) 335-3532 In person ITC Bldg. Room 218.