Refunds for Books and Materials

Prior to April 2026, textbooks and materials purchased through the Strayer Bookstore may be eligible for return. Students should refer to the Strayer Bookstore for full details. In order to receive a full refund, new course materials must be returned in new, unopened condition.

Access codes and eResources may be returned in certain circumstances. Students should contact the Strayer Bookstore customer service department for information about eligible returns. 

The Strayer Bookstore can be found at https://icampus.strayer.edu.  

Print-on-demand (POD) copies sold with eBooks are not eligible for return. Please note: no refunds will be issued for corresponding eBooks once a POD is purchased.

Laptops purchased from the Strayer Bookstore are non-returnable. If a student received a damaged device, they must contact Microtek immediately at 888.554.0543 (support hours are Monday–Friday, 10 a.m.–6:30 p.m. ET) or through their website at https://strayer.microtek-co.com/ by clicking on the “Get in Touch!” button. To qualify for a replacement, you must report issues within two days of receipt. 

Effective April 2026 and excluding JWMI and the Licensed Practical Nurse Diploma Program, a Resource Kit will be charged every quarter to each Stayer University Undergraduate and Graduate course at the time of course registration to provide access to all required course materials at the start of the course.  

Students may opt out on a course-by-course basis via the Strayer Bookstore through the second Tuesday of the term (Add/Drop). Once you opt-out, you will not be able to opt back in to the Resource Kit for that term. Before opting out of the Resource Kit, it's important to assess the cost of the material when purchased on the open market to ensure it does not exceed the cost of the Resource Kit ($100). Refunds of a portion of the Resource Kit will be issued for each course opted out of. Certain courses with customized materials will prohibit opt-outs.