VT 195 Client Communication and Office Procedures

Students will learn how to maintain cleanliness, orderliness, and inventory control in a veterinary facility. Proper skills will be taught to effectively and constructively greet clients, admit and discharge patients, present estimates, conduct telephone calls, schedule appointments, provide professional electronic communication, and perform accounting procedures. Professional and ethical conduct, animal-human bonds, and the euthanasia process and etiquette will be discussed.