OA 116 Administrative Procedures

Students explore learning and communication styles and develop skills for effective professional communication, leadership, team building, problem solving, and conflict resolution in a diverse, modern office environment. General office procedures are incorporated along with multi-cultural concerns, safety and environmental considerations, and ethical decision-making processes as students work independently and in teams. Recommended: OA 110 Editing Skills for Information Processing, CIS 125 Introduction to Software Applications or OA 202 Word Processing for Business - MS Word.