5. Retention Services
Students experiencing situations that may impede their academic success—to include difficulty balancing life's priorities with the demands of attending college—are encouraged to contact the Retention Services Office at (361) 698-1948 to schedule an appointment with a Retention Case Manager (RCM).
RCMs provide deliberate services each semester to all students placed on probation or suspension via the Academic Recovery Program (ARP). Employing an outreach/connection/triage/linkage/ follow-up sequence across a Start Strong/Stay Strong/Finish Strong framework, RCMs partner with students to raise their cumulative GPA until they attain "Good Scholastic Standing" with the College. Note: Students on Academic Probation or Suspension should visit the Retention Services section of the Del Mar College website (https://www.delmar.edu/retention) for specifics.
Additionally, RCMs intervene with students when alerted by concerned faculty via the Retention Alert Program (RAP). Within this faculty-driven early warning alert system, RCMs employ a holistic approach—again employing an outreach/connection/triage/linkage/follow-up sequence—while assessing the needs of students experiencing situations negatively impacting their academic success. Note: Faculty needing assistance with submitting RAP cases should visit the Retention Services section of the Del Mar College website (https://www.delmar.edu/retention) for specifics.
Case Managers are housed at both the Heritage Campus and Windward Campus. Students enrolled at the Del Mar College Oso Creek Campus may choose to travel to the Heritage or Windward Campus to access any student support services offered there. Additionally, full suites of services have already transitioned to being virtually available in response to COVID-19 precautions. However, by August 2022, all student support services are planned to be made available in person at the Oso Creek Campus in at least a temporary location.
Call (361) 698-1948 to schedule an appointment.