Student Problem Resolution

Strayer University has a thorough student problem resolution process, which includes problem-solving at the campus, regional and university-level through the student affairs office. University personnel have as their goal a timely and thorough review of all problems students bring forward for resolution.

In all instances, students must present their concerns in writing with as much specificity as possible at each level of the appeal process. Administrators at each level carefully examine the information and relevant data provided by the student and respond in writing. Specific time limitations for appeal are put on disputes. For more details, see the Student Handbook at https://icampus.strayer.edu. Students who have nonfinancial complaints that fall outside the levels of appeal detailed in the Student Handbook may contact the student affairs office at 877.261.6908 or studentaffairs@strayer.edu for further assistance. Students with financially based complaints should contact the centralized Student Financial Services team at 855.392.6625 or refer to the Student Handbook for additional direction.

For students receiving VA education benefits, any complaint against the school should be routed first to the school’s VA certifications team by emailing: va-certifications@strayer.edu. If the complaint has not been resolved, students should go through the VA GI Bill® Feedback System by going to: http://www.benefits.va.gov. The VA will then follow up through the appropriate channels to investigate the complaint and resolve it satisfactorily.

The Virginia State Approving Agency (SAA), is the approving authority of education and training programs for Virginia. Our office investigates complaints of GI Bill beneficiaries. While most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact our office via email saa@dvs.virginia.gov.

If a complaint is not settled to the student’s satisfaction, the student may contact the university’s accrediting agency, the Middle States Commission on Higher Education (1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801, 267.284.5011), or one of the state agencies below. Note that the university’s state licenses and approvals are listed under State Licensure and Approvals in the General Information section of the catalog.

If a complaint is not settled to the student's satisfaction in a state where Strayer is delivering distance education by virtue of its participation in the State Authorization Reciprocity Agreement (SARA), the student may, after a final institutional decision is made, appeal the decision to the District of Columbia Higher Education Licensure Commission (DCHELC), Strayer University's State Portal Agency under SARA. DCHELC is the contact point for student complaints in states covered by SARA (this process does not apply to students receiving distance education from the District of Columbia or to complaints regarding grade disputes or student conduct violations). The decision must be appealed within two years of the incident about which the complaint is made. The resolution of a complaint by DCHELC, will be final, with limited exception. For more information on SARA, see the university’s state licenses and approvals listed under State Licensure and Approvals in the general information section of the catalog or www.nc-sara.org.

Strayer does not retaliate or take any unfair actions against students who file complaints with the university.

ALABAMA

Alabama Community College Systems

Private School Licensure Division

P.O. Box 3032130

Montgomery, AL 36104

https://www.accs.edu/student-complaints/

Alabama Department of Postsecondary Education

P.O. Box 302130

Montgomery, AL 36130-2130

334.293.4500

ALASKA

Alaska Commission on Postsecondary Education

P.O. Box 110505

Juneau, AK 99811-0505

EED.ACPE-IA@alaska.gov

http://www.law.alaska.gov/department/civil/consumer/cp_complaint.html

Alaska Office of Attorney General

Consumer Protection Unit

1031 W Fourth Avenue, Suite 200

Anchorage, AK 99501

1.888.576.2529

http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

ARIZONA

Arizona State Board for Private Postsecondary Education

1400 W Washington Street

Room 260

Phoenix, AZ 85007

https://ppse.az.gov/complaint

ARKANSAS

Arkansas Higher Education Coordinating Board

Arkansas Department of Higher Education

423 Main Street, Suite 400

Little Rock, AR 72201

501.371.2000

ADHE_Info@adhe.edu

https://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

CALIFORNIA

Attorney General's Office

California Department of Justice

Attn: Public Inquiry Unit

P.O. Box 9044255

Sacramento, CA 94244-2550

1.888.370.7589

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

COLORADO

Colorado Department of Higher Education

1560 Broadway, Suite 1600

Denver, CO 80202

http://highered.colorado.gov/DPOS/Students/complaint.html

CONNECTICUT

Connecticut Department of Higher Education

61 Woodland Street

Hartford, CT 06105-2326

866.947.1800

info@ctdhe.org

Connecticut Department of Consumer Protection

165 Capitol Avenue

Room 110

Hartford, CT 06106

Consumer Complaint Hotline: 800.842.2649

trade.practices@ct.gov

http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

DELAWARE

Delaware Higher Education Office

John G. Townsend Building

401 Federal Street, Suite #2

Dover, DE 19901

dheo@doe.k12.de.us

Delaware Attorney General

Consumer Protection Wilmington

820 N French Street, 5th Floor

Wilmington, DE 19801

1.800.220.5424

consumer.protection@state.de.us

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education

Higher Education Licensure Commission

810 First Street NE, 2nd Floor

Washington, D.C. 20002

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

FLORIDA

Florida Commission for Independent Education

325 W Gaines Street, Suite 1414

Tallahassee, FL 32399-0400

1.888.224.6684

http://www.fldoe.org/policy/cie/file-a-complaint.stml

GEORGIA

Georgia Nonpublic Postsecondary Education Commission

2082 E Exchange Place #220

Tucker, GA 30084-5334

770.414.3300

https://gnpec.georgia.gov/student-complaints

GUAM

Office of the Attorney General

287 West O’Brien Drive

Hagatna, Guam 96910

671.475.3324

HAWAII

Hawaii Postsecondary Education Authorization Program

P.O. Box 541

Honolulu, HI 96809

hpeap@dcca.hawaii.gov

http://cca.hawaii.gov/hpeap/student-complaint-process/

Hawaii Department of the Attorney General

425 Queen Street

Honolulu, HI 96813

808.586.1500

http://cca.hawaii.gov/hpeap/student-complaint-process/

IDAHO

Idaho State Board of Education

Attn: State Coordinator for Private Colleges and Proprietary Schools

650 West State Street

P.O. Box 83720

Boise, ID 83720-0037

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

ILLINOIS

Illinois Board of Higher Education

1 North Old State Capitol Plaza

Suite 333

Springfield, IL 62701

complaints@ibhe.org

Institutional Complaint Hotline: 217.557.7359

INDIANA

Indiana Commission for Higher Education

101 West Ohio Street, Suite 670

Indianapolis, IN 46204

http://www.in.gov/che/2744.htm

complaints@che.in.gov

IOWA

Iowa Student Aid Commission

430 East Grand Avenue, 3rd Floor

Des Moines, IA 50309

http://www.iowacollegeaid.gov/constituentrequest

KANSAS

Kansas Board of Regents

1000 SW Jackson Street,

Suite 520

Topeka, KS 66612-1368

http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

KENTUCKY

Kentucky Council on Postsecondary Education

1024 Capital Center Drive, #320

Frankfort, KY 40601-7512

Sarah.Levy@ky.gov

Office of the Attorney General

Capitol Suite 118

700 Capitol Avenue

Frankfort, KY 40601-3449

https://ag.ky.gov/consumer-protection/complaints/Pages/default.aspx#forms

LOUISIANA

Louisiana Attorney General Office

Consumer Protection Section

P.O. Box 94005

Baton Rouge, LA 70804

ConsumerInfo@ag.state.la.us

800.351.4889

225.326.6465

https://www.ag.state.la.us/Form/Consumer/Dispute

Louisiana Board of Regents

P.O. Box 3677

Baton Rouge, LA 70821-3677

225.342.4253

http://www.regents.la.gov/assets/docs/2014/07/StudentComplaintProcedure.pdf

MAINE

Maine Department of Education

Anita Bernhardt – Complaints

23 State House Station

Augusta, ME 04333-0023

Maine Attorney General

Consumer Protection Division

6 State House Station

Augusta, ME 04333

http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND

Maryland Higher Education Commission

6 North Liberty Street, 10th Floor

Baltimore, MD 21201

410.767.3388

https://mhec.maryland.gov/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20-%20MJK%20Revisions.pdf

Maryland Attorney General

Consumer Protection Division

200 St. Paul Place

Baltimore, MD 21202

Consumer Protection Hotline: 410.528.8662

consumer@oag.state.md.us

http://www.oag.state.md.us/Consumer/complaint.htm

MASSACHUSETTS

Massachusetts Board of Higher Education

One Ashburton Place, Room 1401

Boston, MA 02108

https://www.mass.edu/forstufam/complaints/complaints.asp

MICHIGAN

Michigan Department of Licensing and Regulatory Affairs

Bureau of Commercial Services, Licensing Division

Proprietary School Unit Staff

201 North Washington Square

Lansing, MI 48913

http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html

MINNESOTA

Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350

St. Paul, MN 55108-5227

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Minnesota Attorney General’s Office

1400 Bremer Tower

445 Minnesota Street

St. Paul, MN 55101

651.296.3353

MISSISSIPPI

Mississippi Commission on College Accreditation

3825 Ridgewood Road

Jackson, MS 39211-6453

http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf

Office of the Mississippi Attorney General

Consumer Protection Division

State of Mississippi

P.O. Box 22947

Jackson, MS 39225-2947

1.800.281.4418

(email) http://www.ago.state.ms.us/index.php/contact

http://www.ago.state.ms.us/forms/complaint-form/

MISSOURI

Missouri Department of Higher Education

205 Jefferson Street

P.O. Box 1469

Jefferson City, MO 65102-1469

info@dhewd.mo.gov

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

MONTANA

Montana Board of Regents

Office of Commissioner of Higher Education

Montana University System

2500 Broadway Street

P.O. Box 203201

Helena, MT 59620-3201

Montana Office of Consumer Protection

2225 11th Avenue

P.O. Box 200151

Helena, MT 59620-0151

contactocp@mt.gov

http://mus.edu/MUS-Statement-of-Complaint-Process.asp

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005

Lincoln, NE 68509-5005

Nebraska Attorney General

Consumer Protection Division

2115 State Capitol

Lincoln, NE 68509

Consumer Protection Hotline: 1.800.727.6432

https://protectthegoodlife.nebraska.gov/file-consumer-complaint

NEVADA

Nevada Commission on Postsecondary Education

8778 S Maryland Parkway, Suite 115

Las Vegas, NV 89123

http://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial(1).doc

NEW HAMPSHIRE

New Hampshire Department of Education

Attn: Patricia Edes

101 Pleasant Street

Concord, NH 03301

603.271.0257

https://www.education.nh.gov/highered/compliance-allegation.htm

NEW JERSEY

Office of the Secretary of Higher Education

Attn: Complaints

P.O. Box 542

Trenton, NJ 08625-0542

njhe@oshe.nj.gov

http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Jersey Division of Consumer Affairs

P.O. Box 45025

Newark, NJ 07101

http://www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO

New Mexico Higher Education Department

2044 Galisteo Street, Suite 4

Santa Fe, NM 87505

505.476.8442 or 505.476.8416

https://hed.state.nm.us/students-parents/student-complaints

NEW YORK

New York Office of College and University Evaluation

New York State Education Department

5 North Mezzanine

Albany, NY 12234

ocueinfo@mail.nysed.gov

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

NORTH CAROLINA

The University of North Carolina General Administration

Postsecondary Education Complaints

c/o Assistant Director of Licensure

910 Raleigh Road

Chapel Hill, NC 27515

919.962.4558

studentcomplaint@northcarolina.edu

NORTH DAKOTA

Office of the North Dakota Attorney General

North Dakota Consumer Protection Division

Parrell Grossman, Director

Gateway Professional Center

1050 E Interstate Ave., Suite 200

Bismarck, ND 58503-5574

701.328.5570

http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio Board of Regents

25 South Front Street

Columbus, OH 43215

Ohio Attorney General

Consumer Protection Section

30 E. Broad St., 14th floor

Columbus, OH 43215-3400

http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx

OKLAHOMA

Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200

Oklahoma City, OK 73104

http://www.okhighered.org/current-college-students/complaints.shtml

Oklahoma Office of the Attorney General

Consumer Protection Unit

Attn: Investigative Analyst

313 NE 21st Street

Oklahoma City, OK 73105

https://domino.oag.ok.gov/consumer/complt.nsf/complaint.html

OREGON

Oregon Higher Education Coordinating Commission

Office of Degree Authorization

1500 Valley River Drive, Suite 100

Eugene, OR 97401

541.687.7478

http://www.oregonstudentaid.gov/contact.aspx

Oregon Attorney General

Financial Fraud/Consumer Protection Section

775 Court Street NE

Salem, OR 97301

http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf

PENNSYLVANIA

Pennsylvania Department of Education

333 Market Street

Harrisburg, PA 17126-0333

Office of Attorney General

Bureau of Consumer Protection

14th Floor, Strawberry Square

Harrisburg, PA 17120

https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/

PUERTO RICO

Puerto Rico Council on Higher Education

P.O. Box 1900

San Juan, Puerto Rico

00910-1900

Puerto Rico Department of Justice

P.O. 9020192

San Juan, Puerto Rico

00902-0192

RHODE ISLAND

Rhode Island Office of Post-Secondary Commissioner

Shepard Building

80 Washington Street, Suite 524

Providence, RI 02903

401.456.6000

Rhode Island Department of Attorney General

Consumer Protection Unit

150 South Main Street

Providence, RI 02903

http://www.riag.ri.gov/home/ConsumerComplaintForm.pdf

http://www.ribghe.org/8a1031912.pdf

SOUTH CAROLINA

South Carolina Commission on Higher Education

1122 Lady Street, Suite 300

Columbia, SC 29201

803.737.2260

http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

SOUTH DAKOTA

South Dakota Secretary of State

Shantel Krebs

State Capitol

500 East Capitol Ave

Pierre, SD 57501-5070

sdsos@state.sd.us

South Dakota Office of Attorney General

Division of Consumer Protection

1302 E Hwy 14, Suite 3

Pierre, SD 57501-8053

http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE

Tennessee Higher Education Commission

Division of Postsecondary State Authorization

Attention: DPSA Complaints

Tennessee Tower, 9th Floor

312 Rosa L. Parks Avenue

Nashville, TN 37243

615.741.5293

https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

TEXAS

Texas Higher Education Coordinating Board

1200 E Anderson Lane

Austin, TX 78752

https://www1.thecb.state.tx.us/WWW/comments/

www.thecb.state.tx.us/studentcomplaints

http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Office of the Attorney General

Consumer Protection Division

P.O. Box 12548

Austin, TX 78711-2548

https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint

UTAH

Utah Division of Consumer Protection

160 East 300 South

Salt Lake City, UT 84111

consumerprotection@utah.gov

http://consumerprotection.utah.gov/complaints/index.html

*Students residing in Utah may file a complaint with the Utah Division of Consumer Protection at any time. Students do not need to first file a complaint with Strayer or wait until Strayer’s grievance procedures are complete.

VERMONT

Vermont Agency of Education

State Board of Education

120 State Street

Montpelier, VT 05620-2501

AOE.EdInfo@state.vt.us

Vermont Attorney General’s Office

109 State Street

Montpelier, VT 05609-1001

VIRGINIA

State Council of Higher Education for Virginia

101 N 14th Street