HCA 505 The Nature of Groups and the Nature of Work
Given a set of building blocks in leading people, this course provides the bridge from the competencies needed to lead multiple groups effectively (e.g., conflict diagnosis, resolution, and collaboration techniques) to the competencies needed to design work effectively. Design issues include assessment of the technology by which work is accomplished and the impact of technology on the delivery of care; as well as assessment of the structure of the work (in work units and/or departments) and the impact of that structure on the delivery of care.
Prerequisite
None