Overview
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Narrative
Northampton's Restaurant Administration diploma prepares you to effectively address the guest services and supervisory challenges faced within the various segments of the food and beverage industry. Our graduates are employed in positions such as dining room supervisor, banquet manager, convention services coordinator, catering supervisor or food service manager.
Features
The Restaurant Administration diploma includes broad training in all aspects of restaurant management including front of the house business, supervisory duties and convention services/catering operations. Graduates will be prepared for entry-level management opportunities in fine dining, full service and quick casual restaurants, institutional food service, hotel food service outlets, country clubs, and a variety of other food service establishments.
The program emphasizes the basic tenants of guest service, leadership, communication, teamwork and problem solving. The program teaches students dining room operations, convention services and catering operations, food service safety and sanitation, hospitality management and marketing, guest services, and food and beverage management. We developed our program and its content with extensive input from the hospitality industry.
Career Potential: Food Service Manager Dining Room Supervisor, Catering Supervisor, Convention Services Coordinator, Banquet Manager
Outcomes
Graduates of the program will:
1. Identify and apply the knowledge and skills necessary for hospitality and tourism operations
2. Demonstrate competence in the communication skills necessary for hospitality and tourism management
3. Evaluate leadership principles necessary in the diverse and global hospitality and tourism industry
4. Develop and integrate a core set of business skills necessary to successfully operate a hospitality and tourism organization
5. Formulate business decisions in hospitality and tourism management