Certified Customer Service Specialist, Certificate CC81

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. At this program's conclusion, participants should be able to:

• Articulate what their organization expects from customer service providers.
• Understand how an individual's behavior impacts the behavior of others.
• Develop more confidence and skill as a problem solver.
• Communicate assertively and effectively.
• Make customer service a team approach.

Curriculum Outline

First Semester

Total Credit Hours: 11