BUSN 1340 CUSTOMER SERVICE EFFECTIVENESS

Credits

3

This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service.

Lecture Hours

30

Lab Hours

30

Prerequisite

None

Corequisite

None