HRTM 301 Lodging Operations Management

The course is designed to introduce operations in full and limited-service hotels. Topics discussed in the class include an overview and current trends in the lodging industry, hotel organization, reservations, registration, guest services and communications, hotel security, front office accounting, housekeeping, night audit, planning for operations, sales techniques, and revenue and human resources management. At the end of the course students will take the Certification in Hospitality Industry Analytics (CHIA) exam in hopes of achieving their CHIA. The certification is based upon content areas including hotel industry analytical foundations, hotel math fundamentals, property level benchmarking (STAR Reports), and industry performance reports.