BPGM 1121 Guest Serv/Golf Car Fleet Mgmt

This course will focus on cultivating positive customer relationships, developing effective solutions to potential customer dissatisfaction, and review methods to developing effective procedures and policies that ensure positive customer satisfaction. Additionally, golf car fleet management strategies will be studied. This will include exploring the advantages of leasing versus buying equipment as well as the many important preventative scheduled maintenance procedures that ensure the golf car fleet's longevity. The information within this course will also be utilized during the student's internships. Offered in Spring.